Return & Exchange Policy

We provide standardized, customer-centric return and exchange services for all decorative ornament and home decor products, offering a 30-calendar-day return and exchange window calculated from the official order delivery date. To qualify for return or exchange, all submitted items must remain completely unused, unplaced, unmodified and undamaged, retaining original brand-new condition with no surface dust, scratch marks, artificial cracks, paint abrasion or placement traces. All original factory packaging and supporting accessories must be fully intact, including outer cartons, shockproof bubble cotton, anti-collision protective sleeves, safety seals, product tags, labels and matching decorative parts. Custom personalized painted ornaments, custom-sized decorative pieces and final sale clearance items are strictly non-returnable and non-exchangeable due to customized attributes and special promotional sales regulations. As fragile artistic decorative products with strict surface integrity and secondary sales standards, any ornaments that have been placed indoors, stained, artificially damaged, privately modified, improperly cleaned or dropped are ineligible for return and exchange. Products with surface scratches, corner chipping, body cracks, paint peeling, dust contamination and obvious usage traces will be rejected for return applications to uphold unified artistic quality, aesthetic standards and fair shopping experiences for all customers. To initiate a return or exchange request, users must submit an application via the official website portal with a valid order number and detailed problem description. After professional team review and approval, customers will receive an official return authorization number and standardized return shipping guidelines. Customers bear full responsibility for all return shipping fees and transit risks unless products have manufacturing defects, confirmed transit damage, warehouse shipping errors or missing factory accessories attributable to our team. We strongly recommend using trackable logistics services and fully restoring original shockproof, anti-fall and anti-collision packaging during return shipment to prevent secondary cracking, surface damage and contamination that invalidate return eligibility. After receiving and inspecting returned products to confirm full compliance with official return standards, we will process refunds or store credit exchanges within three to five business days. All refunds are issued via the original payment channel, with final arrival time dependent on the corresponding financial institution’s processing efficiency. Direct exchanges for different sizes, colors or styles are not available; qualified returned items can only be converted to store credits for subsequent purchases. For unresolved return and exchange inquiries, users may refer to the official FAQ page for detailed professional guidance and after-sales support.